How is my order shipped? All smaller packages ship via FedEx Ground or US Postal Service. Signature is required for the delivery. Large furniture and over sized packages will be shipped by freight carrier and delivered to the curbside of your house. You will receive a call from the driver to make delivery arrangements after your order has been shipped. Please contact us for a rate quote for: White Glove Delivery, Express Delivery, and other special service
How long does it take for my order to arrive? If your piece is in stock, it will be delivered within approximately 2 to 4 weeks of your order. If your piece is from our warehouse in China, it will be delivered within approximately 6-10 weeks. If your piece has to be made, delivery will be approximately 12-16 weeks.
How much is the Shipping & Handling? Free for the 48 states continental USA. Please contact us for the shipping cost for Alaska, Hawaii, Canada, and international destination. Please contact us for a rate quote for: White Glove Delivery, Express Delivery, and other special service
What is your return policy? We want you to be perfectly happy with your purchase. If you are not satisfied with your purchase for any reason, we will be glad to refund you the full amount less shipping and handling cost or exchange within 30 days of your purchase, no questions asked.
Conditions:
- Call us to obtain a return authorization #. A return without our authorization will not be accepted.
- All returns must be in their original condition and packaging.
- Purchasers are responsible for all shipping and handling charges.
- Special orders cannot be returned.
- Once item is inspected to be in original condition as sent to customer, full credit for the purchase of the product less shipping and handling cost will be issued.
How do I make a return? Simply give us a call to make arrangements to have your piece(s) shipped back.
What if the item I receive is damaged? Please inspect your order immediately upon arrival of your order. If your item was shipped to you by freight, please inspect the package for visible damage before the carrier leaves and make any notations on the Bill of Lading (delivery receipt). If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact us immediately. After accepting delivery, please keep all packaging materials for 10 days in case you discover damage or defects after delivery. In the unlikely event you receive a damaged item, please keep all the packing materials and call us toll free at 877-692-5069 or email us customerservice@breezyoung.com to have the item picked up and schedule a replacement at no cost.
Redelivery Charge: Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to one of the freight carrier Service Center if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment.
